Refund policy
Refund & Return Policy
Last updated: April 15, 2026
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
We do not provide refunds without a return.
To receive a refund, the item must be returned first.
Return Eligibility
To be eligible for a return, your item must be:
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In the same condition as received
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Unused and unassembled
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In its original packaging
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With proof of purchase
How to Start a Return
To request a return, please use the link below and log into your account:
https://account.popbrickss.com
Select your order and submit a return request.
If your return is approved, you will receive instructions on how to send your item back.
⚠️ Please note:
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Customers are responsible for return shipping costs
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Items sent back without requesting a return first will not be accepted
Damages & Issues
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us immediately at:
We’ll make it right.
Non-Returnable Items
We do not accept returns for:
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Used or assembled items
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Items not in original condition
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Gift cards
Exchanges
We do not offer direct exchanges.
To get a different item, please return your order and place a new one.
Refunds
Once we receive and inspect your return, we’ll isuue a refund.
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Refund will be sent to your original payment method
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Processing time: up to 10 business days
Contact
If you have any questions, feel free to contact us:
Email: popbrickss@gmail.com
Location: New York, NY, United States